Frequently Asked Questions
We love questions. If you have any other that aren’t listed below please contact us through our contact page.
Where is IHI Syndicate based?
We are based at the feet of Mt Ruapehu, New Zealand.
What year did IHI Syndicate start?
We started in 2019.
What is the warranty policy?
1 year from the date of purchase. IHI Syndicate, their agents or dealers will not cover user error, impact and abrasion related claims are not covered under our limited warranty.
I have a warranty related issue. What is the process of getting a replacement?
Please reach out to us through our contact page and be sure to include
1. A photo of the warranty issue.
2. A brief description of the issue and how it was caused.
3. Where you purchased the goggles as well as proof of purchase (receipt or invoice).
4. Your name, shipping address and phone number.
***Please note, claims that do not include all 4 of the above pieces of information will be denied. IHI Syndicate products come with a 1 year limited warranty against materials and craftsmanship. Cracked, broken or lost components are not covered under this warranty. This warranty does not cover normal wear and tear and it is up to IHI Syndicate's discretion to determine if the product is covered under warranty. If IHI Syndicate determines that the product is covered, it will replace it at no cost.
Where does the product ship from?
All IHI Synidcate products sold through our online are shipped from New Zealand. This will change as we introduce dealers and agents which will be updated through our social media avenues and website.
I ordered from your online store and I need to make a return. What do I do?
Email us on our contact page and provide the order number as well as the reason for the return and one of our customer care staff will get back to you with instructions. Please note: You have 30 days from the day it's received to return your item. Product must be un-used and in its original condition and packaging. Return shipping and re-shipping of a new item (if applicable) is at the expense of the customer.
I'm a shop grommet, instructor, park staff or industry employee, do you offer Pro Deals?
IHI Syndicate has an industry program that will require you to provide proof of current employment to confirm your legit. Please email us on our contact page for more information.